The rapid rise and rapid decline of Buy Now Pay Later

  Travel used to be high risk; not its ultra high risk As we seem, certainly in the UK, to be teetering on the edge of a recession, there have been a lot of talks recently about the rapid rise and potentially rapid decline of Buy Now Pay Later. I will say from the outset […]

Travel is back and its not as bad as the news outlets would…

Travel is back and its not as bad as the news outlets would have you believe. While travel is back, and the industry is moving again, a look across mainstream news outlets it’s difficult to see many positive stories. Be it passengers queued around the block outside Schiphol Airport, to unclaimed baggage in Heathrow Terminal […]

Dear Travel Industry friends, it’s time to work together.

Dear Travel Industry friends, it’s time to work together. Some day soon, I’ll try and write a piece without using the word Covid, but I’m not there yet. Reflecting on some of the lessons from the Covid Pandemic, I think the way it brought people together, with a shared fear and camaraderie to overcome an […]

Payments. Do you always need an alternative?

  Payments. Do you always need an alternative? For years I’ve advocated the need for alternative payments for businesses to enter and benefit from different markets. 50% of German online retail is done through non-card means, and the figure is similar for the Netherlands; South East Asia is used to the super app. I would […]

Three ways using Trust My Travel will benefit your business

Three ways using Trust My Travel will benefit your business It is a difficult time to be a travel business. For months, the pandemic decimated demand for travel and restrictions limited people’s options and reduced their confidence in the sector. The situation worsened when some travel businesses acted deceptively to protect cash flow, further degrading […]

The travel industry is finally pivoting towards trust accounts

The UK’s top package holiday companies have said that it is “inevitable” that the trade will have to segregate customer money in a separate account if the Atol system is reformed. The Civil Aviation Authority (CAA) is currently considering more than 300 responses to its consultation on potential reforms to Atol and wants customer payments […]

Four ways to increase conversion at…

Now that travel is on the road to recovery, you’ll want to ensure that your checkout page isn’t scaring travellers away. No matter how excited someone is about the prospect of an exciting trip, a nightmare checkout page can still scare them off. Increasing sales conversion on your checkout page could be as simple as […]

How the Covid-19 Pandemic transformed…

  How the Covid-19 Pandemic transformed travel payments   The COVID-19 transformed payments for almost all sectors globally. Now that businesses are recovering from the economic shocks of the pandemic, travel providers need to reconsider their travel payment strategies. Consumer preferences have shifted significantly over the last year and a half. We’ve explored how travel […]

How to restore consumer confidence…

    Frequently Asked Question: How can I restore consumer confidence, post-pandemic: Travel providers must do all they can to restore consumer confidence in travel after the COVID-19 pandemic. We’ve got a few recommendations for how travel providers can attract customers during travel’s recovery: 1. Health and Safety Safety remains a crucial priority for travellers […]