The Role of Trust in Travel, beyond B2C
The Role of Trust in Travel, beyond B2C Building a loyal client base through gaining trust has long since been a strategy implemented by discerning travel merchants who prioritise metrics such as customer retention rate, upsell % and cross-sell % but post-pandemic, trust really matters, and to all travel businesses. Travelport’s ‘Trust in Travel’ […]
Why should travel providers offer online bookings?
Why should travel providers offer online booking? Allowing customers to book and pay online has never been more vital. The COVID-19 pandemic expedited the globe’s reliance on digital methods in almost every aspect of life. While airlines and hotels have been quick to transform digitally and offer their customers online booking, the in-destination […]
What the travel industry learned from the pandemic?
What the travel industry learned from the pandemic? After something goes wrong, it is good practice to look back and assess exactly what went wrong. This is what the travel industry has been doing since the pandemic began last year. Of course, a pandemic is an incredibly challenging event to deal with, especially in […]
Five tour operators to book with next time you travel
Five tour operators to book with next time you travel For many countries around the world, travel is slowly beginning to resume. All of us at Trust My Group have missed going on holiday, and we’re sure that you can relate to this feeling! With that in mind, we wanted to recommend a few […]
Vaccine passports: The latest developments
Vaccine passports: The latest developments As the world continues to battle the COVID-19 pandemic, the world desperately searches for a solution that enables international travel and normality to resume. Governments have been discussing vaccine passports for some time, and many appear close to unveiling schemes. Currently, individuals who are vaccinated receive a vaccination […]
The Role of Trust and Loyalty in B2C Travel
The Role of Trust and Loyalty in B2C Travel The importance of trust in business cannot be understated. Trust must be earned. But, once earned, it is fragile—one slip-up is enough to shatter it completely. Unfortunately for the travel industry, trust was lacking even before the pandemic hit. Discontent and distrust in the industry […]
Travel subscriptions: are they the future?
Travel subscriptions: are they the future? Here at Trust My Travel, we’re always looking to the future and are continually intrigued by the latest industry developments and innovations. One particular prediction has caught our attention recently: several prominent travel organisations have touted subscriptions as ‘the next big thing’ in the travel industry. We decided […]
Three mistakes to avoid when choosing a payment provider
Three mistakes to avoid when choosing a payment provider It takes time and energy to start a travel business. Developing your business model, your website, and all the other vital components that make up a successful business. The key task of choosing a payment provider is, more often than not, a decision made right […]
What Does 2023 Hold For Sustainable Travel?
What Does 2023 Hold For Sustainable Travel? Sustainable travel has been on the agenda for quite some time. Sustainability used to be something of a niche in tourism—not anymore. Over half of global travellers plan to travel more sustainably in the future, and over two-thirds anticipate that the industry will offer them more […]
Trust will help the travel industry rebound
Trust will help the travel industry rebound The United Nations Council on Trade and Development estimated that the approximate cost of the pandemic to global tourism is somewhere in the region of US$4 trillion. However, the industry is beginning to heal, and the outlook is looking more positive. At this moment in time, […]
