4 Ways To Build A Better Payments Strategy
4 Ways To Build A Better Payments Strategy It has never been more critical to offer your customers a frictionless payment experience. Post-pandemic, all players in the travel industry have had to face one undeniable fact: digitisation is the way forward. For some travel firms, digitisation was already happening pre-pandemic. But for others, a […]
Implement Effective Fraud Strategies to Protect Your Travel Business
Implement Effective Fraud Strategies to Protect Your Travel Business Fraud is an issue that continues to plague travellers and travel businesses, and it’s a problem that will not go away any time soon. Every year, criminals target travellers and travel companies in scams that cost many millions of pounds. While fraud prevention technology […]
The Role of Trust in Travel, beyond B2C
The Role of Trust in Travel, beyond B2C Building a loyal client base through gaining trust has long since been a strategy implemented by discerning travel merchants who prioritise metrics such as customer retention rate, upsell % and cross-sell % but post-pandemic, trust really matters, and to all travel businesses. Travelport’s ‘Trust in Travel’ […]
The Role of Trust and Loyalty in B2C Travel
The Role of Trust and Loyalty in B2C Travel The importance of trust in business cannot be understated. Trust must be earned. But, once earned, it is fragile—one slip-up is enough to shatter it completely. Unfortunately for the travel industry, trust was lacking even before the pandemic hit. Discontent and distrust in the industry […]
Three mistakes to avoid when choosing a payment provider
Three mistakes to avoid when choosing a payment provider It takes time and energy to start a travel business. Developing your business model, your website, and all the other vital components that make up a successful business. The key task of choosing a payment provider is, more often than not, a decision made right […]
The Future of Payments: the diversification of alternative…
The Future of Payments: The diversification of alternative payment methods The travel payments landscape is experiencing a transformation. There is a growing trend towards fragmentation in the global payments market, with payments being spread between a number of different payment companies and methods. Alternative payments are defined payment methods that […]
Introducing Trust Protects
Introducing Trust Protects What is Trust Protects? Trust Protects is a customer-facing validation of financial protection for your customer’s payments. More than ever, travellers want proof that their money is safe when they book. When the COVID-19 pandemic began in early 2020, traveller trust declined suddenly and dramatically. Understandably, many travellers who were […]
Industry Event: Travolution Euopean Summit, May 2022
Travolution Euopean Summit, May 2022 I had the pleasure of attending the Travolution.com Summit last week. It is so great to be back meeting people face to face again rather than with the screen fatigue that set in through the pandemic. Bookings are up, but there is a genuine realisation that the travel landscape […]
Three ways using Trust My Travel will benefit your business
Three ways using Trust My Travel will benefit your business It is a difficult time to be a travel business. For months, the pandemic decimated demand for travel and restrictions limited people’s options and reduced their confidence in the sector. The situation worsened when some travel businesses acted deceptively to protect cash flow, further degrading […]
Five industry statistics you need to know
Five key travel industry statistics you need to know
