The Importance of Flexibility, Choice and Customer Protection in the New Normal
The Importance of Flexibility, Choice and Customer Protection in the New Normal The travel industry has entered a new, inherently hopeful stage of recovery. In mid-2022, global travel bookings surpassed pre-pandemic levels as leisure and business travellers planned their next adventures. It was a moment of triumph for the industry, but there is still […]
Travel Industry Sustainability: How To Cater To Eco-Conscious Travellers
Travel Industry Sustainability: How To Cater To Eco-Conscious Travellers Sustainability is a growing concern for consumers. Individuals are increasingly voting with their wallets, prioritising products and services that are eco-friendly. For example, nearly 60 per cent of travellers have chosen sustainable options within the last few years, and that number is expected to […]
What the travel industry learned from the pandemic?
What the travel industry learned from the pandemic? After something goes wrong, it is good practice to look back and assess exactly what went wrong. This is what the travel industry has been doing since the pandemic began last year. Of course, a pandemic is an incredibly challenging event to deal with, especially in […]
Vaccine passports: The latest developments
Vaccine passports: The latest developments As the world continues to battle the COVID-19 pandemic, the world desperately searches for a solution that enables international travel and normality to resume. Governments have been discussing vaccine passports for some time, and many appear close to unveiling schemes. Currently, individuals who are vaccinated receive a vaccination […]
Trust will help the travel industry rebound
Trust will help the travel industry rebound The United Nations Council on Trade and Development estimated that the approximate cost of the pandemic to global tourism is somewhere in the region of US$4 trillion. However, the industry is beginning to heal, and the outlook is looking more positive. At this moment in time, […]
How to successfully establish trust in crisis
How to successfully establish trust in a crisis The coronavirus pandemic instigated huge change in every industry and every market worldwide due to its severity. It is important to remember that the travel industry had experienced crises before the pandemic. For example, when the financial crisis began in 2008, the industry went into free […]
Travel Recovery: What does our future hold?
Travel Recovery: What does the future hold? Trust My Group – Interview with Will Plummer Hi Will, now that travel is restarting around the world, what role do you think financial protection will play? Has the pandemic increased the need for financial protection?“I truly believe financial protection will play a bigger part than ever […]
How has the COVID-19 pandemic changed the travel industry?
How has the COVID-19 pandemic changed the travel industry? The travel industry looks very different to how it did at the beginning of 2020. It has been an extremely tough journey for all travel businesses. During the first month or so of 2020, news agencies reported that the travel industry was expected to have another […]
Post-pandemic lessons to be learned…
Post-pandemic lessons to be learned… Travel is back, and that is fantastic news. Recent numbers suggest that bookings are up on 2019 levels by 10-20% in some sectors as the pent-up demand is finally realised. Operators find themselves back doing what they do best – but while this is great, there needs to be a […]
The 2022 Hangover effect
The 2022 Hangover effect It is absolutely fantastic to see travel back, to see bookings across the sector up, along with average spend, and to see more and more jobs in the industry being advertised. However, the travel industry needs to be careful because for all the positivity and increased revenues, is there not a […]
